Mea Culpa pieces are made from solid, high quality metals. To maintain brightness and to remove any tarnish on silver pieces, we do suggest using a polishing cloth once every while. It is very normal and near impossible to avoid getting scratches on the metal surface of your piece. Please understand this is not a fault. Your Mea Culpa piece may need to be re-polished over time. Mea Culpa offers a free, professional polishing service, with postage at the customer’s expense. A good polish service smooth scratches, but Mea Culpa is not responsible for dents and deep scratches.